Refund policy
Terms and Conditions for Returns, Refunds, and Exchanges
DISCO Imports, a DISCO32 company, sources its products from manufacturers in China, Taiwan, and other low-cost manufacturing countries. All items are tested for basic functionality before shipment. Please review our policies carefully, as all sales are final, and we do not accept returns, exchanges, or offer refunds except in the case of items damaged or defective upon delivery.
Our Commitment to Ethical Practices and Supporting American Manufacturing
At DISCO Imports, we are dedicated to ethical sourcing and supporting American manufacturing and job creation. By operating as a direct importer, we generate additional revenue that is reinvested into expanding the capabilities and capacity of an American manufacturing company. This enables us to hire Americans to build American-made equipment for our citizens and civil servants, fostering domestic manufacturing and job growth.
We focus on offering functional, cost-effective products while supporting innovation and respecting the contributions of manufacturers committed to domestic production. We will not sell any direct knock-offs of U.S. or allied nation companies that have built manufacturing capacity.
Additionally, our strategy allows us to compete directly with similarly priced products while exposing the inflated pricing and questionable marketing practices prevalent in the retail tactical communications market—specifically from drop shippers with no manufacturing capacity in the USA. We aim to counter the exploitation of consumers through deceptive marketing tactics, especially on social media platforms like Instagram.
No Technical Advice Provided
DISCO Imports does not offer technical support, advice, or assistance with the use, setup, or troubleshooting of products. Customers are responsible for ensuring that the products they purchase meet their specific needs and technical requirements.
Fixed Margin Pricing
Our products are sold at a fixed margin of 8% to cover operating costs. This pricing structure enables us to maintain competitive pricing while supporting our mission to strengthen American manufacturing and create domestic jobs.
Damages and Issues
We ask customers to inspect their order immediately upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us within 7 days of delivery at info@discoimports.com. Be sure to include detailed photos of the issue and your proof of purchase. If the issue is verified, we will provide instructions on resolving the matter.
Exceptions / Non-Returnable Items
All products are sold as-is and are non-returnable. This policy applies to all items, including but not limited to:
- Custom or modified products
- Clearance or promotional items
Please Note: Any product that has been used, altered, or removed from its original packaging is not eligible for review or consideration for replacement.
Warranty and Product Performance
Products are tested for basic functionality and performance before being shipped. DISCO Imports does not provide warranties, guarantees, or extended assurances on any products beyond their initial receipt condition.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers retain the right to cancel their purchase within 14 days of receipt. This cancellation policy requires the item to remain in unused, original condition, with tags and packaging intact. Any return shipping costs are the customer's responsibility.
Contact Information
For inquiries, contact us at info@discoimports.com. Our team will assist you with any questions or concerns about our policies.
Thank you for choosing DISCO Imports. Your purchase not only provides you with high-quality, functional equipment but also helps us build a stronger American manufacturing base, challenge inflated market practices in the retail tactical communications market, and create American jobs for the benefit of our citizens and civil servants. We remain committed to ethical competition, straightforward communication, and supporting innovation within the industry.